What is employee satisfaction?
Employee Satisfaction describes the overall emotional outcome of how an employee feels about where they work.
It’s the fastest and most efficient means of measuring employee sentiment and so is critical to your strategy of measuring and managing the energy inside your company.
Employee Satisfaction is different from Employee Engagement. It tends to be both a more superficial and a more general measure of sentiment. For this reason, Employee Satisfaction metrics and solutions should always be combined with Employee Engagement metrics and solutions.
employee satisfaction and employee performance
We use the analogy of an Iceberg to understand Employee Satisfaction and the role it plays driving performance. For an introduction to our Iceberg Analogy click here.
Employee Satisfaction is the most “superficial” layer of employee sentiment, which is the emotional mass that lies below the surface and what creates the energy we have for the work we do.
Because Employee Satisfaction is an emotion, it can be difficult to observe, as anything below the waterline is. But because it lies just below the surface, it tends to be the easiest aspect of Employee Sentiment to observe.
Because of that, it is critical to an organization’s strategy for keeping regular optics on sentiment and knowing when to dive deeper to truly understand engagement.
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