Leadership Academy

Leadership and Trust - Assemble

To Lead Effectively, Build Trust

academy

Most leaders intuitively understand that trust matters in a team. Yet they may not recognize how deeply that the level of interpersonal trust with and within their teams actually affects their levels of engagement and performance. In this course you’ll learn to see and nurture those critical connections. In this course we’ll talk about how engagement and performance in a team are rooted in trust. You’ll also learn how trust in a team can be positively impacted by balancing vulnerability and efficiency at both the individual and team level.

This course is part 2 of a 4-course series that deconstructs the aspect of Leadership and Trust with the backdrop of the 16 Elements and the 6 Pillar Human Achievement Process. For an overview of these frameworks, visit the 16 Elements Academy here (opens in a new window).

Lesson 1

Trust and the Assemble Pillar

course objectives

  • Recognize that engagement and performance in a team are rooted in trust.

  • Recognize that trust in a team can be positively impacted by balancing vulnerability and efficiency at both the individual and team level.

Introduction to Trust and Assemble

Trust-building leaders help their team overcome obstacles and constraints, balance being both caring and candid as a mentor, and intentionally create a work environment that provides efficient access to resources and collaboration.

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Lesson 2

Relationship and Trust

Building With the Elements

Amazon has mastered the art of building relationships.

What can you learn as a leader from Amazon about building relationships with your customers and team?

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reflection activity

Relationship and Trust

Part 1: Consider how those you lead view you. Answer the questions as you best you can from their perspective.

Part 2: Choose one individual at work with whom you can improve your relationship the most. Next, select one of the areas described to invest in the relationship. As you focus on the relationship, determine how you will provide better access to resources, offer coaching and mentoring, or change the environment in a way that helps them think about and/or perform their job better. 

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(Optional) Only used to send you your response.
PART 1: When you consider those you work with or lead, how do you think they would answer the following about you?
How much would your team members agree with these statements about you?
I see their potential.
I have their best interests in mind.
I am willing to hold them accountable.
I help them maintain perspective.
My approach is useful to them.
PART 2: Now, consider a relationship you’d like to improve as you answer the following questions.
Which relationship will you focus on?
I want to invest in helping this individual (select all that apply):
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Lesson 3

Space and Trust

Resources and Obstacles

One responsibility a leader has is ensuring that their team has the Space needed to do their job. Doing so will increase trust between the leader and their team.

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reflection activity

Space and Trust

Think of an objective or project that you are currently working toward. Build a Space strategy by anticipating constraints.

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(Optional) Only used to send you your response.
Consider a current objective or project as you answer the following questions.
Which of the following Social constraints are you currently facing or will likely face in the future? Select all that apply.
Which of the following Temporal constraints are you currently facing or will likely face in the future? Select all that apply.
Which of the following Internal constraints are you currently facing or will likely face in the future? Select all that apply.
Which of the following Emotional constraints are you currently facing or will likely face in the future? Select all that apply.
This field is for validation purposes and should be left unchanged.

Lesson 4

Mentor and Trust

Being Caring and Candid

At times you may play the role of Mentor. Trust is a key ingredient as you take this role to help your team reach their potential.

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reflection activity

Mentor and Trust

Where would you fall on the continuum between being a leader who is caring and a leader who is candid? Reflect on how those you work with or lead see that balance. What can you do to better balance the two as you mentor others?

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(Optional) Only used to send you your response.
Consider your leadership style as you answer the following questions.

Foundational Questions

How much would those you work with or lead agree with the following statements about you?

You are someone with high integrity.
You are someone with high competence in your job performance.

Balance Questions

How much would those you work with or lead agree with the following statements about you?

When acting as a mentor, you show caring:
When acting as a mentor, you are candid:
Leaders far out of balance on the caring side risk being “hands off” and protecting their reputation as the “friend” that everyone enjoys working for. This may produce a culture that team members enjoy but at the cost of the productivity the leader is responsible for.
Leaders who are out of balance and favor being candid often lack the trust necessary for team members to accept feedback and stay engaged in their roles. Besides productivity, a leader is responsible for their team’s engagement, which requires a sincere investment of time and energy to earn their team members’ trust.
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Lesson 5

Environment and Trust

Building Intentional Space

Consider the environment your team works in… How you organize that environment can inhibit or improve engagement and trust.

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reflection activity

Environment and Trust

How you intentionally organize your environment will go a long way toward building trust and improving your team’s engagement and performance. Consider what in your current environment either supports or limits your team in their work.

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(Optional) Only used to send you your response.
Consider your work environment as you answer the following questions.
This field is for validation purposes and should be left unchanged.

Lesson 6

BEing a Trust-Building Leader

Summary of Trust and the Assemble Pillar

Trust-building leaders help their team as they mentor them to build relationships, provide resources to help them succeed, and intentionally shape the work environment.

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