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team satisfaction & Sentiment
activate the emotional undercurrent of your team
Satisfaction and Sentiment outline the emotional undercurrent within your team. When these are high, employees are more likely to stay longer, as well as be engaged and high-performing. Satisfaction is different from engagement, and can be a key, lightweight survey to quickly identify the emotional state of your team, before diving deeper to measure engagement.
SATISFACTION AND energy
The satisfaction we feel for the work we do and the teams we’re on makes a critical impact on the energy we have to do the work we need to do. And when it comes to performance, the research is clear… between time, talent and energy… energy matters most. Lear more about the critical role of Energy on performance, how satisfaction impacts Energy, and why it’s so important to measure them!
Understanding Energy
Learn more about the Energy Iceberg
and the critical role of Energy
Step 1 - Get your team on board
First, make sure each member of your team has an account. This will give them access to all our tools and academy content. You will then be able to measure satisfaction and run reports like this (as well as to track engagement, performance, and employee’s Energy Profiles). It all starts with creating team member access, which you can do by clicking on the Manage Team Member card here.
MANAGE TEAM MEMBERS
Make sure all your team members
have accounts
Step 2 - have your team take the assessment
Next, make sure each team member takes their Employee Satisfaction Assessment. Once they log in, there’s a link right from their Member Dashboard. We use two metrics to measure satisfaction: Employee Net Promoter Score (ENPS) and Employee Sentiment Score (ESS), a proprietary report measuring sentiment along the Orbits of Engagement model.
COMPANY Satisfaction
Take your own employee satisfaction assessment here
Step 3 - View Results
As your employees take their assessments, their reports will begin to be available here. Just click on the “New Reports” tab above. Simply select the individuals, departments, teams or other groups you’d like to view a Satisfaction report for. You can save these reports so you can return to them later in the “Past Reports” tab. You can also share reports by simply sharing the report URL.
Sample Report
Click here to see a sample of what a satisfaction report looks like
KEY LEARNING RESOURCES
Your toolkit for optimizing employee engagement includes access to exclusive learning resources.
This intellectual property has been carefully developed by an expert team of management consultants, human capital management experts, business leaders, psychologists, PhDs, and a supporting team of scientists.
Your journey to optimizing this aspect of the Voice of the Employee should be fueled by a foundational understanding around the role, nature, and value of employee engagement.
These resources will arm you with some core models, frameworks, and knowledge to understand and make the most of the reports you generate from the tools section.
Understanding Energy
Learn more about the Energy Iceberg,
and the critical role of Energy
satisfaction vs engagement
Learn the critical difference between satisfaction and engagement
Survey Frequency
Learn best practices for engagement
and satisfaction survey frequency
Employer Brand
Learn how employee engagement
impacts employer brand
got results, now what
Learn what to do with this incredible
data you now have
Prioritizing your response
Learn how to prioritize your action based
on the data you received
Correlating Outcomes
Learn how to correlate engagement
with other organizational data
16 Elements ACADEMY
Our curriculum for individuals on the 16 Elements of Engagement
leadership academy
Our leadership curriculum on the 16 Elements of Engagement
THE 5 VOICES OF ORGANIZATIONAL achievement
For organizations to be effective they must be market driven and employee centered. To be employee centered, you have to deeply understanding your employees. You have to have true empathy and understanding for them in order to help them be satisfied, engaged, and high-performing. This is captured in our 5 Voices model.
5 Voices Course
Take our course on the 5 Voices of Organizational Achievement
RELATED RESOURCES
TEAM ENERGY PROFILES
Satisfaction is a function of expectation. So if satisfaction on a team is suffering, it’s likely there’s an expectation gap. But not all expectation gaps are created equal. Some expectations, when not met, will yield a disproportionately negative impact. The Team Energy Profile tool will help you identify exactly what things matter most to that team, so you know which expectations you most want to close the gap on.
TEAM ENERGY PROFILES
Use the Energy Profile to fuel employee engagement and performance
TEAM ENGAGEMENT
Satisfaction and Sentiment are the most superficial measures of Energy. Different from Engagement, they are a valuable, additional measure we can use to keep tabs on Energy. We recommend a scheduled cadence between measuring each of them (learn more). If your satisfaction assessment shows a struggling team, it’s a good time to do a deeper analysis with our Engagement Assessment.
Team Engagement
Measure employee engagement
across your team members
Professional readout
If you ever need help understanding an assessment report, or knowing how to apply it, we’re available to help. We’ll get on a Zoom call and go through the details with you, offering you the personalized support and expertise you need to make the most of the incredible insights you now have access to.
professional readout
Get professional review of your team’s profiles or reports
Request training
We have a deep and robust inventory of training modules that is built to supplement the Life Engineering assessments. They can be a profoundly impactful way of helping leaders and teams process their results, understand the science, and know what to do next. Click the card here to view our full training inventory and contact us for an engagement.
Request Training
View our Training page for more
information and to request training
CREATE A NEW REPORT
Below are all the team members whom you have permission to view. If you need access to reporting data for an individual not on this list, please request access from the administrator.
Simply select the individuals you want to include and the report you’d like to generate. Note: to maintain anonymity, you will need to select at least three team members.
You NEED A
leadership account
You currently have an Employee Essentials account through your organization.
Those with a leadership account have access to additional content and tools, which can include:
- Create memberships for your team members
- View team members’ Personal Energy Profiles
- Measure team satisfaction
- Measure team engagement
- Life Engineering Leadership Academy
- Leadership Principle Inventory
- Leadership Articles
To request Leadership access, contact your organization’s administrator (you can just click on the Admin tab above to see who that is and to send them a message).
You are not allowed to access this page.
You are not allowed to access this page.
AVAILABLE REPORTS
Below are the reports you have run so far. Simply click on the report you would like to see.
You can also search for past reports, or use the filtering options to find the report you’re looking for.
You NEED A
leadership account
You currently have an Employee Essentials account through your organization.
Those with a leadership account have access to additional content and tools, which can include:
- Create memberships for your team members
- View team members’ Personal Energy Profiles
- Measure team satisfaction
- Measure team engagement
- Life Engineering Leadership Academy
- Leadership Principle Inventory
- Leadership Articles
To request Leadership access, contact your organization’s administrator (you can just click on the Admin tab above to see who that is and to send them a message).
You are not allowed to access this page.