Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
BE MERCIFUL TO ME, A FOOL
I have a funny memory of when I was 10 years old. At the time, I lived in Marion, Montana with my mom and second step-dad. We had an aluminum wood shed out back, just between the house and the forest.
I spent a lot of time there, chopping firewood to keep the house warm. One day I was outside and for some reason (I’m sure it wasn’t malicious), I stuck the ax into the shed. Just swung it over my head and “whump,” it sunk into the metal and left this huge hole.
In awe over how cool that felt, I tried it again. And again. And again.
Bored now, I stepped farther back, and tried now to throw the ax and make it stick. Several times I succeeded, but I left some mark with each try. Soon I was ducking and weaving between trees, finding an opening, and swoosh… my ax would fly through the air and hit the shed. Yeah, okay, I was an idiot, and I must have looked ridiculous.
It sure was fun while it lasted. But then it wasn’t so fun.
Sometimes we do things that cause damage. Sometimes the damage is to ourselves, sometimes it’s to others, and often it’s unintentional. What matters most is that you correct your course early and often, humbly making amends as often as possible.
There’s a poem I’ve always loved that addresses it nicely:
The Fool’s Prayer
by Edward R. Sill
THE royal feast was done; the King
Sought some new sport to banish care,
And to his jester cried: ‘Sir Fool,
Kneel now, and make for us a prayer!’
The jester doffed his cap and bells,
And stood the mocking court before;
They could not see the bitter smile
Behind the painted grin he wore.
He bowed his head, and bent his knee
Upon the monarch’s silken stool;
His pleading voice arose: ‘O Lord,
Be merciful to me, a fool!
‘No pity, Lord, could change the heart
From red with wrong to white as wool;
The rod must heal the sin; but Lord,
Be merciful to me, a fool!
‘ ‘Tis not by guilt the onward sweep
Of truth and right, O Lord, we stay;
‘Tis by our follies that so long
We hold the earth from heaven away.
‘These clumsy feet, still in the mire,
Go crushing blossoms without end;
These hard, well-meaning hands we thrust
Among the heart-strings of a friend.
‘The ill-timed truth we might have kept-
Who knows how sharp it pierced and stung?
The word we had not sense to say-
Who knows how grandly it had rung?
‘Our faults no tenderness should ask,
The chastening stripes must cleanse them all;
But for our blunders-oh, in shame
Before the eyes of heaven we fall.
‘Earth bears no balsam for mistakes;
Men crown the knave, and scourge the tool
That did his will; but Thou, O Lord,
Be merciful to me, a fool!’
The room was hushed; in silence rose
The King, and sought his gardens cool,
And walked apart, and murmured low,
‘Be merciful to me, a fool!’
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
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