Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
CONTROL VS INFLUENCE
If you’re talking about your own life, control is what matters. Self-control, or self-discipline, is fundamental to your ability to succeed in anything.
But if you’re talking about the life or lives of others, control is an illusion; influence is what matters.
Whether it’s with your kids, your employees, your peers, or even your boss, the more you seek to exert control (or expand the level of your control), the less you’ll actually have.
Why? Because agency is an inalienable trait in humans. The more you seek to contain it, the less successful you’ll be.
Those who don’t understand this (e.g. new parents, new managers, or tyrants) attempt to accomplish their dreams and vision through control. They inevitably find themselves unsuccessful (or fired, or dead).
But those who understand that control is not really theirs to have (e.g. experienced parents, managers, or leaders) seek rather to shape the course of events through influence. They find themselves far more successful at accomplishing their objectives, and far less negatively affected when they don’t.
It’s ironic, really. The more you seek control, the less of it you have. The more you give up control and seek only to influence, the more control you experience.
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
Employee Satisfaction and Quiet Quitting: How Is Your Organization Doing? articles Many leaders are panicking about the “quiet quitting” movement. For employers, …
If you’re disengaged at work, you may be cheering for “quiet quitters” who aim to focus more on other parts of life. But you still have this niggling sense that something is off. Is quiet quitting really the answer to your lingering unhappiness? What happened to achievement?