Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
Cycle Time – the power of frequency
In software development, there’s a term called “cycle time,” or the amount of time between one event and the next. Releasing features regularly with short times in between gives your customers a sense of momentum—a sense that you’re moving—and keeps them engaged. When cycle time gets too long, you risk customer stagnation: they get disaffected and lose interest. In marketing, cycle time is about how long your customers go before hearing from you again. These connections are often called “touch points”; you want to “touch” your customers, in some way, very frequently. That’s how you build brand recognition, through frequent reinforcement of the same message.
The principle applies all across life, with whatever kinds of customers you may have.
If you’re a parent, it could be said that your customers are your kids. What’s the cycle time of your “touch points” with them? How long do they go between instances of poignant interaction? Are your “teaching moments” few and far between, or do they happen on regular (and short) intervals?
If you’re a spouse, what kind of cycle time do you have with your significant other? How long has it been since you went on a date? Had a discussion? Shared something close to you? Apologized? Gave her flowers? Left him a note? Let her sleep in? You get the idea. The same applies if you’re a son, a daughter, a brother, or a sister. Cycle times are vital aspects of building healthy relationships.
If you’re a teacher, your customers are your students. Teachers often appreciate the importance of repetition in learning and character building.
Cycle time also plays an important role in building your own success (or failure). Shad Helmstetter, in his book What to Say When You Talk to Yourself, explains that we naturally tend to move towards our most dominant thought pattern. Those messages we most frequently reinforce to ourselves tend to come true.
Is your most frequent message to yourself “I can do it”? Or is it “it’s too hard”? Do you tell yourself “I love who I am,” or do you most commonly dwell on your weaknesses? Either way, it’s the message you tell yourself most frequently that is most likely to come true.
Whether in your thoughts or relationships, it pays to focus on frequency.
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
Employee Satisfaction and Quiet Quitting: How Is Your Organization Doing? articles Many leaders are panicking about the “quiet quitting” movement. For employers, …
If you’re disengaged at work, you may be cheering for “quiet quitters” who aim to focus more on other parts of life. But you still have this niggling sense that something is off. Is quiet quitting really the answer to your lingering unhappiness? What happened to achievement?