Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
JOANNIE ROCHETTE – AN EMOTIONAL NIGHT
Joannie Rochette, a 24-year-old from Quebec, was a 2009 World Silver medalist and a five-time Canadian champion who came to the 2010 Winter Olympic games in Vancouver as a top contender in women’s figure skating.
Only two days prior to the start of her event, she learned her mother had died of a heart attack. She had just arrived in Vancouver to watch Joannie skate.
In spite of the heavy burden this placed on her emotions and her mind, she kept on, eventually winning the Bronze medal.
To honor her, she was selected as Canada’s flag bearer for the closing ceremony of the 2010 Winter Olympics in Vancouver.
I was inspired and motivated by her mental and emotional toughness and her clear display of courage.
In an interview after, she said, “The thing that I’m the most proud of is that I could step on that ice and be tough, because that’s what my mom taught me all of her life.”
It was this ability to stay focused and keep her mind on her task, when so many other thoughts were there to distract her, that impressed me the most.
As we set about to achieve our goals and pursue our dreams, we are often pulled and distracted. The ability to focus, when the pressure is on and your mind wants to be elsewhere, is one of the truly inspirational highlights of a hero.
Hats off to you, Joannie, and thank you for your example.
See parts of her inspiring performance here.
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If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
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