Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
LITTLE LIN HAO – A SURVIVOR, HERO, AND EXAMPLE
Watching the Olympics is always inspirational to me. But tonight I found a bit of extra inspiration from little Lin Hao, who walked aside the giant Yao Ming as the Chinese athletes toured the great National Stadium in the 2008 Olympic Opening Ceremony.
Lin Hao is nine years old. He was at school in YingXui, one of the hardest hit areas of the recent earthquake in China. 20 of his 30 classmates perished when the building collapsed and trapped him and two friends in a corridor during the quake. According to the BBC (here), he said “The corridor collapsed as I was walking. Two of my classmates were trapped beside me. I tried as hard as I could to climb out, and after I had climbed out I pulled a classmate out.”
That classmate was unconscious, and after carrying him to safety, he went back and carried the second (also unconscious) to safety. When asked about his heroism, he replied that he was a class leader, the “hall monitor.” According to some reports, still later he encouraged his fellow surviving students to sing songs in order to keep up their spirits while they awaited rescue and aid.
Then, having lost both his parents (see note below), he left the area with his two sisters and hiked seven hours to Dujiangyan (video here).
I believe there are angels among us. We have heroes in our midst, and sometimes they can be found in the most unlikely of places (even within ourselves).
To little Lin Hao, who set an example of courage, commitment, and love in the face of trial and turmoil, I say thank you. You inspire me. Welcome to my list of heroes.
Note: Linda, Lin Hao’s Godmother, messaged us to let us know that Lin’s parents survived.
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If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
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