Because of how superficial employee satisfaction is, being so close to the surface that it’s the easiest aspect of employee sentiment to measure and observe, we can use it as an early warning system.
Shifts in employee satisfaction act as early indicators of numerous other organizational phenomenon that tend to trail shifts in satisfaction, including customer and market outcomes.
employee sentiment as early warning system
When you consider this, you can see the value in being able to regularly and frequently measure employee satisfaction and sentiment with ENPS and ESS.
You can use these two lightweight assessments together as a way to continually keep your finger on the pulse of employee sentiment—searching for indications of declining sentiment and then coming in for a more in-depth engagement assessment when needed, or on a more scheduled, but infrequent basis.
The Engagement Diagnostic allows you to get to the heart of what element(s) might be missing and acting as departure triggers, fueling the velocity of declining sentiment. With this insight, you can make educated decisions on how to (or if you should) solve for them.
This is an important distinction, because not every problem you identify should (or can) be solved for.
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