Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
SOMEONE WHO DECIDED TO MAKE A DIFFERENCE
Today I read an inspiring article on CNN about Scott Silverman. About twenty three years ago, Scott was on the verge of stepping out of an open window on the 44th floor. His life was in shambles. He was depressed and despair had taken hold of him. Fortunately, a coworker stepped in and he didn’t go through with it. Today, that same Scott Silverman runs a program called “Second Chance” in San Diego, California. Second Chance gives people just that—another shot at life. From people fresh out of rehab to people fresh out of prison, it teaches them basic skills like how to write a resume or how to conduct a strong interview. It also gives them a place to live (which provides an address so they can get a job), and what’s more, places them in an environment of positive change.
Second Chance has helped more than 24,000 individuals. They partner with local companies who make repeat hires because they’ve had such a good experience.
Remember, this is the same Scott we talked about before. A man who turned his life around so successfully, and who has made such a positive impact in the lives of so many others that last month, San Diego declared one day as “Scott Silverman Day.”
Anthony Panarella, an ex-convict who graduated from the program, said, “Little kids have Superman or Spiderman. I have Scott Silverman.”
Remember, no matter where your life is right now, the most powerful things before you are not obstacles, nor the events of your past, but the undeniable opportunity to change your future.
Thanks Scott for being such a fine, living example of this, and thank you CNN for choosing to report so well on such an important and valuable story.
(Note: The entire CNN story can be found here).
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
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