Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
The Missing "C"
If you have ever played the piano, you are probably familiar with the importance of “Middle C.” Middle C on the piano keyboard is actually designated C4 on the tonal scale. What makes it much more central than its scientific position as C4 is the fact that it is how pianists, whether learning chopsticks or playing Rachmaninoff, orient themselves.
Having pulled up the bench, arranged the music on its stand and positioned your feet over the pedals you orient your hands to “middle C.” So important is this orientation that if it were it missing, it would be difficult for all but the most experienced players to play successfully.
In leadership “middle C” represents compassion—both the ability and the desire to feel for and with those you are called to lead. There are as many theories and as much research around leadership as there are leaders and those who research the field. Leadership traits, such as Character and Competence, have been central to leadership theories, including those advanced by Dr. Stephen R. Covey in his landmark work, The Seven Habits of Highly Effective People.
But what do character and competence matter if you can’t feel for me and with me? Often the leader is heading down a familiar road. But what is familiar to her might be brand new and frightening to those she leads. A little compassion makes sure that her team can orient themselves around that very deep level of caring—just like a pianist preparing to perform her masterpiece orients herself around the piano’s middle C.
For further information:
Cazaubon, Mantius. Middle C On The Piano Keyboard and Grand Staff. Piano Keyboard Guide.
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
Employee Satisfaction and Quiet Quitting: How Is Your Organization Doing? articles Many leaders are panicking about the “quiet quitting” movement. For employers, …
If you’re disengaged at work, you may be cheering for “quiet quitters” who aim to focus more on other parts of life. But you still have this niggling sense that something is off. Is quiet quitting really the answer to your lingering unhappiness? What happened to achievement?