Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
Where does this piece go?
Recently, friends of mine finished a very complicated puzzle we had given them as a Christmas gift. When they were done, they sent a picture of the finished product, including one puzzle piece the manufacturer had allowed to slip through quality control that wasn’t part of finishing the puzzle as designed.
We are all trying to “puzzle” our way through life, particularly in the context of figuring out “who am I” and “where do I fit into the bigger picture.” It’s almost as if there are two puzzles—the “me” puzzle and the “things around me” puzzle. Very often the “things around me puzzle” is trying to get me to include puzzle pieces in my identity—how I see and value myself—that aren’t necessarily part of me or who I eventually want to become.
The description of this phenomena, where the bigger puzzle (the social group, society or community) is trying to shape the individual, is called “social identity theory” and is rooted in the concept that there are forces that can shape us to see ourselves more as part of a group than as an individual.
You can accept input, suggestions, and ideas for improvement from the bigger puzzle as you build your “me puzzle.” But it’s important to realize that my identity—the picture of me—is ultimately mine to control and I ought to have the final say in whether each piece of the puzzle that makes up “me” is really me.
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If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
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