Want To Know The Secret To Happy Customers? It’s Employee Satisfaction
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective a…
Category: Leadership Development
Create highly engaged, highly satisfied, high-performing teams… Leadership development insights from thought leaders in management consulting.
The Missing “C”
Most pianists understand the importance of "Middle C" in orienting themselves as they begin to play. In leadership “middle C” represents compassio…
The key is to just start
The night I quit my job I had a decision to make: wait, or just start. I chose to just start and held a seminar the next day. People in motion tend to…
When moving forward means saying goodbye
The world needs the light and magic you have inside of you. Your journey itself—and the promise of what is to come—is more important than any posi…
How great leaders inspire action – the golden circle
Simon Sinek describes how it is that great leaders inspire action—why some people are able to achieve things when others are not. He explains a new …
Control vs Influence
If you’re talking about the life or lives of others, control is an illusion; influence is what matters.
Change blindness and the all-of-a-sudden syndrome
Things rarely happen “all of a sudden.” They happen incrementally, by degrees; slowly, over time. The problem is, we usually don’t see them happ…
The Pareto Principle – The easiest way to increase productivity
This single principle can have an exponential impact on how much you get done in life. It's a productivity powerhouse that, once understood, can be a …
Principle based leadership
A good leader sees the principles that lie at the heart of every issue and instructs on those principles as they’re naturally encountered. Learning…
To teach or not to teach
You never know when the lives of those who hear you will be divinely aligned in just the right way to prepare them for what you have to say.
That’s not my job
That kind of “no problem, it’s my job” approach is an inspiration in a day when so many are finding excuses to say “that’s not my job.”
Being Persuasive
Being Persuasive Persuasiveness pervades almost every aspect of our life. Either you’re being persuaded or you’re trying to be persuasive yourself. Whether it’s in a…