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  • Orbits

    Orbits for Customer Engagement

    Posted by Rusty Lindquist on April 20, 2023 at 7:29 pm

    Our customers tend to traverse the same stages of disengagement that we do. By understanding the Orbits model, and the science behind engagement, we can optimize for customer experience in a way that increases engagement, increases LTV, reduces churn, and creates highly satisfied, highly engaged customers.

    This discussion thread will focus on applying this model to customer engagement.

    Rusty Lindquist replied 1 year ago 1 Member · 0 Replies
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