Employee satisfaction is closely tied to performance. When satisfaction levels rise, productivity, customer service, and profits tend to rise too. Employee turnover slows down and it becomes easier to recruit new talent. See how your team, leadership, and shareholders can benefit from a company culture that emphasizes employee satisfaction.
WHAT DOES IT TAKE TO BE A HERO?
What does it take to be a hero? In truth, not much.
Sure, there are elaborate heroes who do things to change the world. But you don’t have to change the whole world, all you have to do is find someone in need and change their world.
If a child asks you to come play ball, or Barbies, or jump on the tramp, or swing them, or read them a book, or tell them a story, and you stop and do it… you’re their hero.
If you see someone at the checkout counter who didn’t bring enough money, and you step in and make up the difference… you’re their hero.
If you see someone on the side of the road and help them change their tire, or jump-start their car, or pull them out… you’re their hero.
If you see someone having a bad day, put your arm around them, give them a smile, and offer some encouragement… you’re their hero.
If you’re always the one to look on the bright side of things, to point out the positive, to provide energy and spirit to those around you… you quickly become their hero.
If you see someone new in your neighborhood, in your school, in your church, or in your office, and you take the time to get to know them, ask them questions, make them feel welcome, and be their friend… you’re their hero.
Being a hero doesn’t always require heroic effort, just the right effort at the right time. And usually the amount of effort required is vastly disproportionate to the impact you have. Sure, there are big things that you can do (and big things that need to be done), but more pervasive are those little opportunities that constantly surround us where we see someone in need, step in, and help.
Our environments are composed of hundreds of opportunities such as this—the building blocks of heroism.
So look around you and be a hero.
with someone who might need it
If you want your customers to be happy, you need to think about employee satisfaction. When employees like their workplaces, they are more effective at their jobs and provide better customer service. Learn more about the link between the employee and customer experience and how to measure employee satisfaction.
Company culture affects everything your company does. Research has shown that culture has a strong impact on employees, job seekers, customer service, and more. If your culture is lacking, your employee satisfaction and overall performance will suffer. Learn how to cultivate a strong company culture that motivates people to apply for jobs, stay, and give their best effort.
Employee Satisfaction and Quiet Quitting: How Is Your Organization Doing? articles Many leaders are panicking about the “quiet quitting” movement. For employers, …
If you’re disengaged at work, you may be cheering for “quiet quitters” who aim to focus more on other parts of life. But you still have this niggling sense that something is off. Is quiet quitting really the answer to your lingering unhappiness? What happened to achievement?